Today is our day to facilitate, been here since 07:00……… We prepared and anxiously waited for everyone to come through, our nervous actually turned into laughter and we ended up actually enjoying ourselves.
RESOLVING CONFLICT – our aim was to give the class tools to resolve their conflicts as you can use tools for different situations.
We gave them different techniques of how to resolve conflicts, which are control, accommodating others, avoiding and comprising. Collaborating with each other helps a lot in facilitation groups. If you avoid your team members, you might miss important opportunities.
We gave the class sweets with a card saying “LETS WORK IT OUT” with the word vertically written RESOLVE,
R – reach out, come together with the person you are having conflict with.
E – engage in a conversation, remain calm and make sure to talk one at a time.
S – seek to solve the problem, agree to come up with sensible solutions you both can accept.
O – open up , calmly communicate your side of story to explain how you feel.
L – listen intently, listen to the other person so that you understand their point of view.
V – voice solutions, brainstorm solution to resolve your conflict together.
E – end on a good note, agree to the solutions; give a compliment and shake hands.
Conflict is something that we all deal with on a daily basis. Conflict arises due to people with different views, lifestyles, cultures, and personalities, levels of education etc. interacting with each other in a personal or professional context.
The second group to facilitate had to facilitate a workshop on Building Relationships. This could have been a great facilitation IF the group had more time. The Facilitation was had a lot of activities and the facilitators had to rush through the activities, but overall it was a good facilitation.