Honoring difference 31st August 2019 I enjoyed when the facilitator showed us the Johari Window concept , which shows that through communication we can give and receive information about ourselves or others . It is about how much we reveal to others and make known to others and for receiving feedback – i.e the impressions we make or intensions we have to explore, assess or discover and use to our advantage. As we are different people coming from different backgrounds an action may be interpreted differently by others who come from different societies. I have learned that messages can be encoded or received inaccurately . You may perceive things in a different context to what it actually mean , so if you are communication ,be clear and concise and be willing to take responsibility for the consequence . When dealing with conflicts , one ought to investigate the merits and then try to get the parties involved to a neutral place where they can discuss the matter and resolve the issues without you taking sides but try to resolve it in an amicable way as possible .