When faced with a conflict situation, the approach is so important. A very uncomfortable situation arose this week in my personal life. What is this to do with facilitation skills? Well, after re-evaluating the situation I had to deal with I realised something – this facilitation skills course has changed my approach toward resolving conflict.
After reading module four I realised that regardsless of your positive intentions, it is difficult to predict the behaviour of other humans . Even though in my attempt of resolving the conflict, the resistance I was met with made it extremely difficult to achieve any progress. However, what I have discovered of myself is that I have become the positive contribute to the situation and not the one aggravating the situation, like I use to do. For some reason I have changed, discovered away of facilitating. Although I might not have been able to resolve, I accepted the defeat, but I was still positive. I brought in another person to assist in the matter, as in the case study, where Anita Jenkins explains to David the inside information of the executive team.
I feel proud to have used the information I have learned throughout the course thus far and proud that I have managed to use these tools in reality.